I cannot thank him enough! We need more people like this in the world. It was like he could read my mind! My pool attendant is better than yours…no doubt about it! One of the event staff, Fidel, was such a joy to be around! He was always smiling so big and shared many positive conversations with me. It made her so happy! At the pool, Erick was there every time I need something. I cannot say enough! The Preferred desk helped me secure a motor scooter for my Mom for the week so she had some independence. I wanted to take her home with me! My mom is limited mobility and everyone went above and beyond! The servers in the restaurant…Adrian, Wendy, and many more were so helpful and went out of their way to make my mom and daughter comfortable. My baby cried when she arrived because it was so beautiful! We felt so spoiled! I was looking for something special and Marianna went during her off time and found it for me. Marianna was amazing too! She collaborated to decorate our room for my daughters birthday and brought a cake and champagne. Carlos was only with us for a short time until Marianna took over, but he continued to be available for us throughout the week even though we weren’t technically under his watch. We had the best room butlers ever! Carlos and Marianna. (The burgers from the cafe by the pool were totally worth their own mention!) There is so much to do on the resort, it can be a one stop vacation for anyone looking to relax and reset or the staff will help you find excursions and things to do off property. We never once felt as if we were a bother or a burden. The staff was incredibly genuine and kind. From the moment I got there to the moment I left, I felt as if I was invited into someone’s home. This resort was more than I could have ever hoped for. We were celebrating my daughter’s 21st birthday. My Mom, my daughter and I went to Puerto Vallarta with a group arranged by a girl I went to high school with.
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